Services

How can our services help you?

b-next works in partnership with you to deliver a comprehensive range of services aimed at maximizing the value you can gain from our offering.

Bespoke solutions tailored to your needs

profservices-1

We offer a unique and tailored approach to solving your surveillance and abuse detection challenges, delivered by industry experts who have a deep understanding of capital markets.

These services include intensive workshops to define:

  • Technical and business requirements
  • Architecture
  • Structure
  • Training for users and system administrators

Wojciech Filarski

Head of Professional Services

get in touch

Wojciech Filarski is Head of Professional Services at b-next and is responsible for the leadership and strategic direction of b-next’s Professional Services team. Wojciech began his career with b-next in 2006 as an IT consultant in Banking Solutions. He holds a diploma from the University of Paderborn, Germany.

Professional exchange is important to us

workshops-4

Our workshops are led by industry experts and cover key market surveillance topic areas to ensure you get the maximum performance and return on investment from CMC:Suite.

Each workshop takes place over two days and includes a functional overview and a quotation for project implementation.

Topics covered include the following:

  • Business Requirement Analysis (location coverage, asset class coverage, and scenario coverage)
  • Data Requirement Analysis (Data sources, data harmonization, and the data delivery process)
  • Alert Management Requirements (Status concepts and workflows)

Out of the cloud solutions

cloud

CMC:Suite is delivered as an “Out-of-the cloud” solution on the Thomson Reuters Elektron-platform. Ideal for small and medium-sized financial institutions, our cloud-based offering marks a key milestone in how the market is developing to meet client needs, making easy work of compliance tasks in a truly cost effective way. Cost savings are possible because hardware maintenance and resources are shared and the software is based on a subscription rather than outright purchase. The selection of products and test scenarios is as flexible as an in-house installation of CMC:Suite. In addition, due to the modular design, you only use the scenarios that apply to your business model.

Offering best services and support to our customers is our great delight

support-4

Our support services ensure that help is always at hand from our team of experts whenever and wherever assistance is required.

We offer you the following:

  • Extensive on-demand, telephone and e-mail support
  • Consistent issues tracking
  • Secure access and remote support
  • Access to a current knowledge base of FAQs
  • Working Groups for specified disciplines