Meet Viktoriya, a seasoned Project Manager in Professional Services at b-next, where innovation and client-centric solutions define her work. In this interview, Viktoriya shares insights into her role, from overcoming complex challenges, such as leading an R&D initiative for the FCA Tech Sprint, to building lasting client relationships and driving impactful outcomes.
As a Project Manager in Professional Services, what is one of the most challenging projects you’ve worked on at b-next, and how did you overcome the obstacles?
Every project has its unique challenges, but one that stands out as particularly demanding was managing the research and development (R&D) initiative for the FCA Tech Sprint at b-next. This initiative required us to operate under extremely tight deadlines while also meeting ambitious goals aimed at positioning b-next as a competitive player in the rapidly evolving fields of AI and machine learning.
To overcome these challenges, I focused on creating a detailed and realistic project plan that outlined clear deliverables, timelines, and roles for each team member. Setting up defined responsibilities ensured that everyone understood their part in the project and how their contributions fit into the larger objective. I also prioritized open and consistent communication across teams, allowing us to promptly address issues and make adjustments when needed.
The dedication, expertise, and enthusiasm of the entire team played a critical role in turning this challenging project into a success. Not only were we able to meet our deadlines, but we also delivered a strong presentation that showcased our innovative use of technology. The success of this project reinforced our reputation as a forward-thinking leader in compliance solutions.
What aspect of your role do you find most rewarding when working with clients?
The most rewarding part of my role as a Project Manager is the opportunity to work closely with both our customers and my internal team. Facing and overcoming challenges together fosters a sense of shared purpose and accomplishment, which I find deeply fulfilling.
In every project, there’s a unique satisfaction that comes with successfully navigating obstacles to deliver a solution that exceeds expectations. Seeing the positive impact of our work on a client’s business and knowing that we’ve contributed to their success is incredibly gratifying.
What I appreciate most is that these experiences don’t just help our clients achieve their goals; they also enable me to grow both professionally and personally. Collaborating with diverse stakeholders, solving complex issues, and celebrating wins together strengthens relationships, enhances our reputation for excellence, and ultimately drives b-next forward as a trusted partner in compliance solutions.
Can you share an instance where your role as a Project Manager made a significant impact on a client’s business? What was the outcome?
One instance that stands out involves simplifying and streamlining project processes for a major client. During the initial stages of our engagement, it became clear that some of the existing processes were overly complex, leading to inefficiencies and delays. By conducting a thorough assessment of their workflows, I identified opportunities to remove unnecessary steps and implemented a more streamlined approach tailored to their specific needs.
This simplification not only reduced project timelines and associated costs but also significantly improved the client’s experience working with us. The changes we introduced ensured that our solutions were delivered in a cost-effective and efficient manner without compromising quality.
What was most impactful about this project wasn’t just the immediate benefits; it was the trust and credibility we built with the client. Their acknowledgment of the improvements we made reinforced the strength of our partnership and demonstrated our commitment to delivering results that truly matter. This trust has since laid the foundation for ongoing collaboration and mutual success.